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IT consulting

Practical IT consulting for Belgian homes and small teams

We help you decide what to use, how to connect it and how to protect it, then write the plan down in plain language. Our focus is Microsoft products and Proximus services, for home users as much as small organisations.

The request form sends directly to our support inbox. No email app is needed.

What consulting can cover

01

IT planning and review

We look at the devices, accounts and services you already use and list what is working, what is risky and what to do first.

Typical deliverables

  • Inventory of devices, accounts and subscriptions
  • Short list of priorities, in order
  • Questions to ask your provider
02

Microsoft 365 choices

Help to compare Microsoft 365 options for mail, files, Teams and Office apps, based on how you really work.

Typical deliverables

  • Plain-language comparison of the options that fit you
  • Suggested setup for mail, OneDrive and Teams
  • Migration checklist from your current tools
03

Networking at home or in a small office

Wi-Fi coverage, router placement, cabling and device organisation for Proximus or other internet connections.

Typical deliverables

  • Simple network diagram
  • Placement and cabling recommendations
  • Checklist for devices, TV and printers
04

Backup and security planning

A realistic plan for backups, account protection and device updates that you can keep up with.

Typical deliverables

  • Backup plan: what, where and how often
  • Account protection checklist, including two-step sign-in
  • Recovery steps written down in advance
05

Implementation roadmaps

A step-by-step plan that turns advice into small tasks you or your IT contact can carry out.

Typical deliverables

  • Ordered task list with owners
  • Preparation checklist before each change
  • Review points to confirm the result

How a consulting request works

  1. 01

    Describe

    Tell us what you use, what is not working and what you want to achieve.

  2. 02

    Scope

    We confirm what is in scope and what it involves before any work starts.

  3. 03

    Advise

    You receive written recommendations and a roadmap in plain language.

  4. 04

    Hand over

    You decide what to do. Account, contract and warranty decisions remain with the provider.

Who it is for

  • Households

    Family computers, shared accounts, Wi-Fi, backups and safe use of Microsoft and Proximus services.

  • Freelancers and small offices

    A few devices and users, no in-house IT, and a need for a clear and affordable setup plan.

  • Anyone about to change something

    New internet connection, new PC, move to Microsoft 365 or a tidy-up of old accounts.

Clear boundaries

  • Belgium Online Support is independent. We are not Microsoft or Proximus and do not speak for them.
  • Never send passwords, payment details or verification codes to us.
  • We give advice and plans. We do not promise specific outcomes, and provider decisions stay with the provider.
  • Before agreeing to any work, confirm its scope, cost and timing in writing.

Start with a short description

Use the English-language request form to describe your situation and send it directly to our support inbox. The free guides and official support links are also available.